The IAFC launches interactive development courses to improve workforce morale
Boost administrative leadership skills to increase morale
Through their network, they identified a business problem: Higher than expected volunteer turnover which was jeopardizing the financial stability, quality of service, and ultimately, public safety. Running a fire station is like running a business: it requires business acumen and operational skills, for which there were no training solutions specific to their needs.
When it’s not run effectively, the morale among volunteer and career staff drops, resulting in high turnover. This high turnover then requires recruiting and training new staff and volunteers and addressing concerns of existing volunteers/staff. Every decision and action of staff in key positions affects morale. Therefore, it is essential for these firefighter personnel to have the knowledge and skills to do their job efficiently; and in doing so, keep the morale high and turnover low at the fire stations.